Shipping and Returns Policy
SHIPPING
We ship our products from our United Kingdom address, which can currently take 1-2 weeks for delivery. We use Fed Ex International Economy or Fed Ex International Connect, depending on weight. Our parts are sent from Pennsylvania which uses the UPS Ground service, an economical rate that guarantees to deliver in one to five days.
Once the item is purchased you will receive an email when it has been shipped.
Shipping is free to all USA mainland states and Hawaii. US territories not included in free shipping are armed forces locations in Europe, Pacific or American Isles.
Shipping to Canada is set at $10 for orders weighing under 10lb, $80 for orders weighing 11-40lb, $150 for orders weighing 40-60lb and $300 for orders over 61lb.
RIGHT OF RETURN – 7 DAY COOLING OFF PERIOD
The customer has the right to return unopened and unused goods or services purchased online within a 7 day period. This period starts from the first attempt by our courier to deliver the goods where a physical product is purchased, or 7 days from purchase where services are purchased.
However the 7 day cooling off period does not apply to the following items:
Where bespoke goods are specially ordered for the customer (you will have been advised in advance if this is the case)
The goods are not in resalable condition or are incomplete
The customer will bear the cost of returning the goods and will not be refunded the original shipping cost. Refund will be given on receipt of the returned items in original condition. Customers returning goods are advised to use a method providing proof of delivery.
RETURN OF GOODS INCORRECTLY SENT
Where Traction have sent items not as described or the wrong items, the customer may return the goods for a full refund or exchange. The goods should be returned either by a means providing proof of delivery or the customer should contact Traction Direct to arrange collection.
Reasonable cost of return of incorrectly supplied items will be refunded by Traction Direct. Where incorrectly supplied goods are returned for refund, the cost of outward shipping will be refunded.
RETURN OF GOODS NOT FIT FOR PURPOSE, DAMAGED OR FAULTY
The customer should advise Traction Direct in writing where any goods are damaged on receipt, faulty or not fit for purpose as soon as the customer becomes aware of the issue. Subsequent use of the item or any attempt to repair the item may invalidate the warranty. If you have notified us of a problem with the goods within 30 days of delivery, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.
Traction Direct shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties. This does not affect your statutory rights if you are a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
COMPLAINTS
Any Complaints should be sent in writing by email to us.sales@traction-direct.com
Complaints should be made immediately any fault, damage or other issue becomes apparent. Please state the nature of the issue as well as the product purchased and any transaction number or invoice/proof of purchase to allow the matter to be dealt with as rapidly as possible.